Policy's


Refund Policy

Disclaimer:

Because all of our products are handmade, they may vary slightly. This includes the color, pattern placement, size and shape. This means no two items are exactly the same which makes the products super unique just for you!

Our products are not animal proof. They can be torn and chewed. We are not responsible for any damage caused by your pet.

Do not leave your pet unattended while wearing our products. Make sure to monitor your pup while they are wearing any accessories. Take off the product if they seem uncomfortable or irritated. Even though our bandanas slip onto a collar, it poses a choking hazard if caught on something. Sprout & Spice is not responsible for any damage due to misuse.

Return Policy:

We do not accept returns on change of mind or due to the fact that our items are not handmade to your specific print and sizing needs! We provide detailed sizing charts and information under "Sizing"  

Exchange Policy:

We may exchange your item if you are unhappy with it (damage, stitching issue, etc). Please email us (sales.sproutandspice@gmail.com) with photos and a detailed explanation. If we accept the exchange, you are responsible for the postage costs for sending back your item. Once we receive the item, we can process your exchange for another item and we will take care of the shipping costs of the outgoing package.

Processing Time:

Our current processing time is 1-6 Business Days (from date of order to ship date!) We try to get orders out as soon as possible but please keep in mind that ALL of our items are handmade and made to order by one person.Once you place your order, we will work on it as soon as we can. We will then provide you with a Tracking number via Email.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when purchasing from Sprout & Spice

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you

- Screen our orders for potential risk or fraud

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Data retention:

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at (sales.sproutandspice@gmail.com)